A Non-Profit’s Digital Crossroad

The Food and Drug Law Institute (FDLI), is a nonprofit membership organization that offers education, training, publications, and professional engagement opportunities in food and drug law.

FDLI found itself at a crucial juncture. Their existing community platform, while functional, had begun to show its age. It was time for an upgrade—one that would enable them to leverage the power and flexibility of Salesforce’s Lightning Community. FDLI had successfully laid the groundwork for the migration, but a significant challenge stood in their way: the domain.

Like many organizations, FDLI had a well-established online presence with hundreds of links scattered across their website and other digital channels. Changing the domain would have triggered a cascade of issues, leading to broken links and a disrupted user experience. FDLI needed to preserve its existing domain to avoid a nightmare of redirections and fixes. However, they were unsure how to do so while pushing forward with the Lightning Community migration.

That’s when Radical One stepped in.

A Call for Expert Guidance

When FDLI reached out to Radical One, they had already spent significant time configuring their new community, yet the domain issue loomed large. It wasn’t just a technical problem—it was a business-critical requirement to ensure that users, whether internal or external, experienced no disruptions during or after the migration.

Radical One saw the challenge for what it was: an opportunity to not only solve FDLI’s immediate problem but to ensure their community transformation was as smooth as possible. Radical One’s mission wasn’t just about executing a task; it was about empowering FDLI to continue their work without skipping a beat.

Mapping the Journey: A Plan for Success

The first step was clear: Radical One needed to fully understand FDLI’s existing setup. With a comprehensive Org Assessment, the team quickly uncovered several missing components necessary for a smooth migration. Armed with this information, Radical One worked hand-in-hand with FDLI’s internal team to address these gaps, ensuring the foundation was solid before moving forward.

But it wasn’t just about solving the technical issues. Radical One knew the importance of communication and collaboration. They brought FDLI’s key stakeholders into the fold, laying out a well-defined project timeline with clear milestones. This approach gave everyone involved a shared sense of direction and purpose, allowing the project to move forward efficiently.

Navigating the Migration: Execution with Precision

With the foundation in place, Radical One turned its attention to the most critical phase of the project: the migration itself. We crafted a detailed deployment plan, coordinating closely with FDLI’s internal admin and webmaster to ensure every step of the process was meticulously executed.

As the Go-Live date approached, Radical One’s focus on preparation paid off. When the switch was flipped, the new Salesforce Lightning Community was live—and FDLI’s original domain was still intact. Thanks to Radical One’s expertise, the organization avoided the tedious and error-prone task of updating countless links. What could have been a disruptive transition unfolded with minimal downtime, and FDLI’s users hardly noticed a thing.

The Outcome: A Community Reborn

FDLI’s Salesforce Lightning Community was now live, retaining its original domain and offering a seamless experience to its users. The project had been delivered on time, within scope, and without any significant disruptions. FDLI was able to continue serving its audience without the headaches of broken links or lost traffic.

Through careful planning and close collaboration between Radical One and FDLI, the migration became more than just a technical achievement—it was a testament to what’s possible when organizations work together toward a shared vision.

Conclusion: Radical One’s Approach to Problem-Solving

FDLI’s successful migration to the Salesforce Lightning Community wasn’t just about retaining a domain or checking off tasks on a project plan. It was about understanding the client’s needs and navigating challenges with precision and care. Radical One’s expertise ensured that FDLI’s digital transformation was not only smooth but also strategic.

By maintaining their domain and avoiding the pitfalls of a disruptive migration, FDLI can continue its work with confidence, knowing they have the right tools—and the right partner—to thrive in the digital age.

Introduction

Fonteva, a leader in membership and event management on Salesforce, has always been dedicated to meeting the needs of their growing enterprise clients. As these organizations required increasingly complex community networks, Fonteva saw an opportunity to push the limits of Salesforce’s Experience Sites. But Salesforce’s cap of 100 sites per organization was a key challenge to offering this level of scalability. In close collaboration with Radical One, Fonteva set out to design a solution that would enable large-scale, unique community management within Salesforce’s framework. The result of this partnership was “Enterprise Community+”—a new approach that overcame Salesforce’s limitations and expanded Fonteva’s capabilities in community management.

Combining Expertise to Build a Future-Ready Solution

When Fonteva engaged Radical One for this ambitious project, both teams knew it would require more than just a technical workaround. Radical One dedicated a core team of experts, led by a senior architect and team lead, to work side-by-side with Fonteva’s own engineering team, combining knowledge, experience, and innovative thinking. Together, they crafted a solution that would not only solve the immediate challenge but also deliver greater value and scalability for Fonteva’s customers.

Reimagining Community Management

Fonteva and Radical One collaborated to understand the constraints around Salesforce’s site limits, brainstorming ways to meet enterprise clients’ needs within these parameters. The solution they arrived at involved consolidating multiple communities under a single Experience Site, enabling a virtually limitless number of communities to coexist without hitting Salesforce’s cap.

Working closely, the teams built a flexible architecture that allowed each community to be independently customizable—ensuring unique branding, content, and user experiences—while centralizing essential data like payment methods and addresses for consistency and ease of management. This cooperative approach enabled both teams to contribute their best ideas, ensuring a solution that balanced technical innovation with practical usability for Fonteva’s clients.

Overcoming Challenges as a Team

Naturally, a project of this scale involved its share of challenges. Midway through development, one of Radical One’s engineers unexpectedly departed for personal reasons. But with the strength of the partnership, both Fonteva and Radical One adapted quickly, reassigning resources and keeping the project on schedule. This commitment to collaboration and flexibility ensured that the project continued smoothly without compromising quality or timelines.

The Impact: Enterprise Community+

The result of this partnership is Enterprise Community+, a solution that equips Fonteva’s clients to build and manage hundreds of community sites without being constrained by Salesforce’s original limitations. The key outcomes include:

• Scalability with Flexibility: Together, Fonteva and Radical One built a framework that allows clients to manage vast community networks without hitting the Salesforce site cap
• Customizable Experiences: Each community remains independently customizable, ensuring a tailored user experience for different audiences, all while benefiting from unified data management.
• Streamlined Operations: Shared data, like addresses and payment methods, reduces redundancy and enhances administrative efficiency across communities.

This innovation has had a significant impact, helping Fonteva serve larger organizations with extensive community needs and positioning them as leaders in the AMS (Association Management Software) space.

A Partnership Built on Shared Vision

The success of Enterprise Community+ showcases what can be achieved through genuine partnership. Fonteva and Radical One’s collaborative approach allowed them to tackle one of the most challenging limitations within Salesforce and create a solution that sets Fonteva apart in the market.

Testimonial

 “Partnering with Radical One on Enterprise Community+ was a game-changer for us. Their team’s deep Salesforce expertise and innovative thinking allowed us to break through platform limitations and create a scalable solution that redefines community management. They felt like a seamless extension of our own team, bringing insight, flexibility, and unwavering commitment to every phase of the project. Thanks to Radical One, we now offer a solution that elevates Fonteva’s capabilities and positions us as leaders in the AMS space.” 

— Sandeep Mariyala, Senior Engineering Manager, Fonteva

By combining their expertise, commitment, and shared vision, Fonteva and Radical One redefined what’s possible in community management on Salesforce. This partnership underscores the power of collaboration in delivering cutting-edge solutions that drive real impact.

Introduction:

Fonteva, a leader in Salesforce-based membership and event management solutions, recognized an opportunity to elevate its Campaign functionality. With their clients’ campaigns growing in scope and sophistication, Fonteva wanted to evolve the module to provide a faster, more adaptable, and user-friendly experience. Although their Campaign feature had served clients well over the years, changing business needs called for a fresh, modernized approach.

Fonteva reached out to Radical One, a trusted partner known for delivering creative solutions within the Salesforce ecosystem. Together, they set out to redesign and upgrade the Campaigns module to ensure it would not only meet today’s demands but also remain adaptable for future growth.

The Challenge:

Fonteva’s Campaigns module needed enhancements to meet the increasing scale and expectations of their enterprise clients. With customers requiring greater efficiency and more flexibility in managing complex campaigns, Fonteva was ready to update the module for improved performance and scalability while retaining a user-friendly design.

Partnering with Radical One:

Radical One joined Fonteva on this journey with an ambitious vision for the Campaigns feature. Integrating closely with Fonteva’s engineering team, Radical One’s experts brought fresh perspectives to the table, reimagining the module to deliver the speed, flexibility, and ease-of-use clients desired.

Working hand-in-hand, the teams leveraged each other’s insights and strengths. Radical One’s senior software engineers and experienced team leads spearheaded the design efforts, focusing on both technical rigor and user experience. The goal was a system that would not only perform smoothly under demanding conditions but would also feel intuitive for users of all levels.

A Thoughtful Implementation Approach:

Radical One led the team in applying an Agile methodology, segmenting the project into targeted sprints that allowed for quick adjustments based on real-time feedback from Fonteva’s stakeholders. Frequent demonstrations ensured that Fonteva’s leadership could see the progress firsthand and provide input that shaped the development.

At every step, Radical One kept scalability and performance top of mind. They applied Salesforce’s advanced configuration tools, equipping Fonteva with a framework that offered clients a high level of customization and flexibility. This enabled Fonteva to expand the module’s capabilities without losing its user-friendly design or performance edge.

Results:

The reimagined Campaigns module, the product of Radical One and Fonteva’s combined efforts, offered substantial improvements:

• Enhanced Performance: The upgraded system delivered impressive speed gains, allowing clients to complete complex campaign tasks in minutes, offering an efficient experience even under high usage.
• Adaptable Customization: Radical One introduced a flexible, adaptable framework, allowing clients to configure campaigns that fit their unique needs and brand identities without sacrificing simplicity.
• Streamlined User Experience: The teams crafted a modernized, intuitive interface, making it easier for users to create and manage campaigns. This design minimized the learning curve and boosted productivity across different user types.
• Future-Ready Scalability: Designed with growth in mind, the upgraded Campaigns module ensures Fonteva’s clients can scale their campaigns confidently, knowing the system will evolve alongside their needs.

Testimonial:

Fonteva’s strategic partnership with Radical One enabled our organization to quickly expand the size of our development organization with proven architecture and engineering talent with existing experience in the AMS market.   The team from Radical One was a unique collaboration where they became an extension of the team working alongside our organization to achieve a goal.  I never felt like I was working with a contractor. They were invested in our success and this was reflected in all interactions as we executed this project.   

Shannon Zdanowicz,  Sr. Technical Product Manager 

Conclusion:

This project was more than just a technical upgrade—it was a strategic alignment between Fonteva and Radical One, built on a shared commitment to delivering an outstanding product. Radical One didn’t simply execute a redesign; they partnered with Fonteva in reshaping a tool that will serve clients for years to come.

Through this trusted partnership, Radical One and Fonteva transformed the Campaigns module into a powerful, adaptable solution ready to support clients as they scale and grow. The project underscores Radical One’s dedication to Fonteva’s success, showcasing how expertise, aligned vision, and mutual respect can drive meaningful innovation in the Salesforce ecosystem.