The Food and Drug Law Institute (FDLI), is a nonprofit membership organization that offers education, training, publications, and professional engagement opportunities in food and drug law.
FDLI found itself at a crucial juncture. Their existing community platform, while functional, had begun to show its age. It was time for an upgrade—one that would enable them to leverage the power and flexibility of Salesforce’s Lightning Community. FDLI had successfully laid the groundwork for the migration, but a significant challenge stood in their way: the domain.
Like many organizations, FDLI had a well-established online presence with hundreds of links scattered across their website and other digital channels. Changing the domain would have triggered a cascade of issues, leading to broken links and a disrupted user experience. FDLI needed to preserve its existing domain to avoid a nightmare of redirections and fixes. However, they were unsure how to do so while pushing forward with the Lightning Community migration.
That’s when Radical One stepped in.
When FDLI reached out to Radical One, they had already spent significant time configuring their new community, yet the domain issue loomed large. It wasn’t just a technical problem—it was a business-critical requirement to ensure that users, whether internal or external, experienced no disruptions during or after the migration.
Radical One saw the challenge for what it was: an opportunity to not only solve FDLI’s immediate problem but to ensure their community transformation was as smooth as possible. Radical One’s mission wasn’t just about executing a task; it was about empowering FDLI to continue their work without skipping a beat.
The first step was clear: Radical One needed to fully understand FDLI’s existing setup. With a comprehensive Org Assessment, the team quickly uncovered several missing components necessary for a smooth migration. Armed with this information, Radical One worked hand-in-hand with FDLI’s internal team to address these gaps, ensuring the foundation was solid before moving forward.
But it wasn’t just about solving the technical issues. Radical One knew the importance of communication and collaboration. They brought FDLI’s key stakeholders into the fold, laying out a well-defined project timeline with clear milestones. This approach gave everyone involved a shared sense of direction and purpose, allowing the project to move forward efficiently.
With the foundation in place, Radical One turned its attention to the most critical phase of the project: the migration itself. We crafted a detailed deployment plan, coordinating closely with FDLI’s internal admin and webmaster to ensure every step of the process was meticulously executed.
As the Go-Live date approached, Radical One’s focus on preparation paid off. When the switch was flipped, the new Salesforce Lightning Community was live—and FDLI’s original domain was still intact. Thanks to Radical One’s expertise, the organization avoided the tedious and error-prone task of updating countless links. What could have been a disruptive transition unfolded with minimal downtime, and FDLI’s users hardly noticed a thing.
FDLI’s Salesforce Lightning Community was now live, retaining its original domain and offering a seamless experience to its users. The project had been delivered on time, within scope, and without any significant disruptions. FDLI was able to continue serving its audience without the headaches of broken links or lost traffic.
Through careful planning and close collaboration between Radical One and FDLI, the migration became more than just a technical achievement—it was a testament to what’s possible when organizations work together toward a shared vision.
FDLI’s successful migration to the Salesforce Lightning Community wasn’t just about retaining a domain or checking off tasks on a project plan. It was about understanding the client’s needs and navigating challenges with precision and care. Radical One’s expertise ensured that FDLI’s digital transformation was not only smooth but also strategic.
By maintaining their domain and avoiding the pitfalls of a disruptive migration, FDLI can continue its work with confidence, knowing they have the right tools—and the right partner—to thrive in the digital age.
